We’re dedicated to providing our customers with the most durable and functional products possible. But sometimes, the unexpected can happen … and when it does, we will work with you to make it right. After all, this is all about our customers!
Any products that are ordered directly from CHAMA and are damaged in shipping or defective, must be returned directly to CHAMA in the original box or adequate cardboard packaging, freight prepaid.
1-YEAR LIMITED WARRANTY
CHAMA Chairs and bags carry a 1-Year Limited Warranty against defects in material and workmanship. This warranty applies to only the original owner and is void if the product is used commercially, structurally altered, or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abnormal use. Normal wear and tear is not warranted.
CHAMA’s warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the chair or bag. If warranty applies, the manufacturer will repair or replace, at their discretion, the entire product or any part or component that is deemed defective.
CHAMA reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Products repaired or replaced under this warranty may or may not incorporate these changes.
Damaged products must be returned directly to CHAMA, in the original box or adequate cardboard packaging, freight prepaid. A copy of the original sales receipt and the Return Authorization Number (RMA#) must be included with the product.
OUR RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You will need the purchase info such as name and date of purchase or order #.
To start a return, you can contact us at email@example.com.
We will inspect the item for new and unused condition. Scratched feet at the bottom of a chair or stained fabric are examples of a products that are considered used and unacceptable for return. If your return is accepted, we will issue a full refund on the purchase.
We gladly offer free shipping at the time of purchase, so the shipping on returns, other than product and manufactures defects, will be covered by the customer.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.